We offer free standard shipping on all orders over £20. Standard shipping is normally 48hours if ordered before 2pm however, due to Covid please allow 3-5 days to receive your item. Express shipping options will incur an extra charge.
Mela Comfort offers a 30-night trial guarantee. For purchases made from 23/10/20 the trial period is extended to 31/01/21. If you don't sleep or feel better then simply return your product for a 100% refund. We will cover your return charges within the UK.
Click here to go to the Returns & Exchange Centre.
Please note that all products need to be returned within it's original packaging.
If you cancel your order for any Product(s) us within the applicable Trial Period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that the Product(s) have been collected by our courier or you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to damage to the Product(s), but not the cost of expedited delivery (if you selected it). If you choose not to use our free returns service, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discounts when you paid, any refund will only reflect the amount you actually paid.
Refunds are made using the same method originally used by you to pay for your purchase unless agreed otherwise.
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.