To start the return/exchange process for your order, please enter your email address and the order number below.

How do I return/exchange?

Enter your order number and email address in the fields above and click Start.

Follow the instructions and select the items you want to return/exchange.

You will get a confirmation email with the shipping guidelines once the return/exchange request is approved.

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in the original packaging.
  • Please include all original inserts.
  • They must be in a reasonable condition, without excessive wear and tear or damage.

For exchanges please note: If the item you would like to exchange for is of greater value we will refund your order for you so that you can make a new purchase, as unfortunately we cannot charge for the price difference.

 

Are there any charges for return/exchange?

There are no postage charges for returns or the first exchange that you make. (Return postage is not covered if an exchange item is returned.)

If the item you would like to exchange for is of greater value, you will be issued a refund and will need to make a new purchase.

Original shipping charges are non-refundable. 

 

How soon will I get my refund/exchange?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Providing there are no issues with the condition of your return, then your refund/exchange will be processed, and a credit will automatically be applied original method of payment, or the exchange item dispatched, within 5 working days.