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To start the return/exchange process for your order, please enter your email address and the order number below.

How do I return/exchange?

Enter your order number and email address in the fields above and click Start.

Follow the instructions and select the items you want to return/exchange.

You will get a confirmation email with the shipping guidelines once the return/exchange request is approved. 

Are there any charges for return/exchange?

There are no postage charges for returns or the first exchange that you make. (Return postage is not covered if an exchange item is returned.)

If the item you would like to exchange for is of greater value, you will be issued a refund and will need to make a new purchase.

Original shipping charges are non-refundable.  

How soon will I get my refund/exchange?

Once your return is received and inspected, providing there are no issues with the condition of your return, then your refund/exchange will be processed, and a credit will automatically be applied via the original method of payment, or the exchange item will be dispatched, within 5 working days.

What items are returnable?

We offer a risk free 30 night trial on all our products. If you aren’t 100% satisfied with your purchase you can return it to us for free for a full refund.


Please make sure to return your bedding in secure packaging to avoid it being damaged in transit. If the products arrive damaged, this may affect your return.

We suggest wrapping your returned box in a jiffy/shipping bag.

Please note that all products need to be returned within its original packaging.


For exchanges please note: If the item you would like to exchange for is of greater value we will refund your order for you so that you can make a new purchase, as unfortunately we cannot charge for the price difference.